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ORDERING & PAYMENTS
PLACING AN ORDER
1. Order on our website.
You can simply place your order on our website by using the shopping cart
feature. If you do not have an existing account, you will need to register at
checkout. Once your order has been submitted, you will receive a confirmation
email and your registration will be complete. You will be able to log into your
account to check order status, view tracking information, and to obtain copies
of invoices. 2. Email
your order.
Orders may be sent to customerservice@pdmglobal.com
for processing. Your purchase order will need to include shipping/billing
information, up-to-date item number/quantity/price, and $ totals. If you do not provide a
purchase order number, one may be assigned for you. Your order could be delayed if item#'s, prices and/or case pack quantities do not match website information. Please make sure your order matches the information of each item that is found in our website. 3. Fax
your order.
Please feel free to fax your orders to 678-324-3264. Your purchase order will
need to include shipping/billing information, up to date item number/quantity/price, and $
totals. If you do not provide a purchase order number, one may be assigned for
you. Your order could be delayed if item#'s, prices and/or case pack quantities do not match website information. Please make sure your order matches the information of each item that is found in our website. CHECKING
ORDER STATUS
Q: Where is my order?
A: To check the shipping status of
any order you placed or to view your order history, please go to ‘My Account’
and select ‘See Orders.’ Tracking
information will become available for each order as soon as it ships. AFTER
PLACING YOUR ORDER
Q: How do I obtain a copy of my invoice?
A: Invoices are emailed once your
order has shipped. You can also access copies of all of your invoices by going
to ‘My Account’ and selecting ‘See All Transactions.’ Click on the invoice you
would like to view. At the top of the screen, you can choose to either ‘Print’
or ‘Email’ a copy of this invoice. If you need further assistance, please email
customerservice@pdmglobal.com. Q:
What if my product was damaged or I have to return it?
A: Please contact Sharon Kauffman
immediately at 770-425-8996 ext. 22 or by email at skauffman@pdmglobal.com. PAYMENT
OPTIONS
Invoice terms are Net 30 with approved credit. Please select the ‘terms’
options at checkout. Phoenix Distribution & Marketing offers the following
payment options: • Check
Please mail all checks to:
Phoenix Distribution & Marketing
1150 Cobb International Place Suite A Kennesaw, Ga. 30152 • ACH
Bank name: First Landmark Bank
Address: 307 N. Marietta Pkwy Marietta, GA 30060
Beneficiary account name: Phoenix Distributing & Marketing LLC
Account #: 0200001907
ABA Routing: 061121119
Please email remittance information to customerservice@pdmglobal.com. • Credit
card
Phoenix Distribution & Marketing accepts Visa, MasterCard, Discover and American
Express credit cards for payment. When placing an order, please provide the
credit card information with the 3 or 4 digit security code, cardholder’s name,
billing address, phone number, and the credit card’s expiration date. CANCELLING
AN ORDER
To cancel an order placed online, please email customerservice@pdmglobal.com
or call (770) 425-8996 as soon as possible. CAN’T
FIND AN ITEM?
Try
searching by product category, keyword, or item number. Still can’t find what
you’re looking for? We have access to thousands of products by respected,
quality manufacturers and are happy to special order items for you. Please
email customerservice@pdmglobal.com
for assistance.
EXCHANGE
& RETURN POLICY
Exchanges
and returns are accepted on a case by case basis and must be requested by phone.
For assistance, please contact Sharon Kauffman at 770-425-8996 ext. 22 or email
her at customerservice@pdmglobal.com. Any
items eligible for return must be in new (unused) condition in the original
packaging. We will not accept items that have already been tagged with retail
pricing stickers.
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