ORDERING & PAYMENTS
PLACING AN ORDER
1. Order on our website.
You can simply place your order on our website by using the shopping cart
feature. If you do not have an existing account, you will need to register at
checkout. Once your order has been submitted, you will receive a confirmation
email and your registration will be complete. You will be able to log into your
account to check order status, view tracking information, and to obtain copies
Orders may be sent to firstname.lastname@example.org
for processing. Your purchase order will need to include shipping/billing
information, item number/quantity/price, and $ total. If you do not provide a
purchase order number, one may be assigned for you.
Please feel free to fax your orders to 678-324-3264. Your purchase order will
need to include shipping/billing information, item number/quantity/price, and $
total. If you do not provide a purchase order number, one may be assigned for
Existing customers are free to call toll-free 1-866-547-1465 to place an order
with a customer service specialist. Please be ready to provide item numbers
with quantities and shipping information.
Q: Where is my order?
A: To check the shipping status of
any order you placed or to view your order history, please go to ‘My Account’
and select ‘See Orders.’ Tracking
information will become available for each order as soon as it ships.
PLACING YOUR ORDER
Q: How do I obtain a copy of my invoice?
A: Invoices are emailed once your
order has shipped. You can also access copies of all of your invoices by going
to ‘My Account’ and selecting ‘See All Transactions.’ Click on the invoice you
would like to view. At the top of the screen, you can choose to either ‘Print’
or ‘Email’ a copy of this invoice. If you need further assistance, please email
What if my product was damaged or I have to return it?
A: Please contact Sharon Kauffman
immediately at 770-425-8996 ext. 22 or by email at email@example.com.
Invoice terms are Net 30 with approved credit. Please select the ‘terms’
options at checkout. Phoenix Distribution & Marketing offers the following
Please mail all checks to:
Phoenix Distribution & Marketing
1650 Airport Road, Suite 108 Kennesaw, GA 30144
Bank name: First Landmark Bank
Address: 307 N. Marietta Pkwy Marietta, GA 30060
Beneficiary account name: Phoenix Distributing & Marketing LLC
Account #: 0200001907
ABA Routing: 061121119
Please email remittance information to firstname.lastname@example.org.
Phoenix Distribution & Marketing accepts Visa, MasterCard, and American
Express credit cards for payment. When placing an order, please provide the
credit card information with the 3 or 4 digit security code, cardholder’s name,
billing address, phone number, and the credit card’s expiration date.
To cancel an order placed online, please email email@example.com
or call 1-866-547-1465 as soon as possible.
FIND AN ITEM?
searching by product category, keyword, or item number. Still can’t find what
you’re looking for? We have access to thousands of products by respected,
quality manufacturers and are happy to special order items for you. Please
& RETURN POLICY
and returns are accepted on a case by case basis and must be requested by phone.
For assistance, please contact Sharon Kauffman at 770-425-8996 ext. 22 or email
her at firstname.lastname@example.org. Any
items eligible for return must be in new (unused) condition in the original
packaging. We will not accept items that have already been tagged with retail